Following my recent piece about measurement and control, André Snoxall took me to task.
“I’m afraid you have really got this one wrong,” he told me. “If as a manager you are monitoring compliance with a process then it will generally get followed more reliably than if you are not monitoring compliance.”
Of course, he’s quite right.
But it’s not measurement that I have a problem with. Measurement is essential. It’s CONTROL.
And own André’s example is not fundamentally about control. It’s about INFLUENCE.
That’s what you need as a manager (or indeed as a leader).
But, control. It’s a mirage. And one that if you seek it, you end up stifling the business.
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